At Shiport we strive to provide excellent service and customer satisfaction. We understand that there may be situations where you need to cancel or request a refund for our logistics services. This Cancellation/Refund Policy outlines the procedures and conditions for cancellations and refunds. By using our services, you agree to abide by this policy.
a. Service Requests: If you need to cancel a service request, we kindly ask you to notify us as soon as possible. You can contact our customer support team through the provided channels to initiate the cancellation process.
b. Cancellation Fees: Depending on the nature of the services requested, cancellation fees may apply. These fees are designed to cover any costs or commitments we may have already incurred in preparing to fulfill your request. The specific cancellation fees will be communicated to you at the time of cancellation.
a. Eligibility: Refunds are considered on a case-by-case basis and are subject to the nature of the services provided. Not all services may be eligible for a refund.
b. Refund Requests: If you believe you are eligible for a refund, please contact our customer support team within the specified timeframe to submit a refund request. We will require relevant information and documentation to process your request.
c. Refund Processing: Once we receive your refund request, we will review it in a timely manner. If approved, we will initiate the refund process using the original payment method. Refunds will typically be processed within 3-4 business days. Please note that the time it takes for the refund to be credited to your account may vary depending on the payment provider and their processing times.
a. Force Majeure: In exceptional circumstances beyond our control, such as natural disasters, political unrest, or other unforeseen events, we reserve the right to modify, suspend, or cancel services without prior notice or liability. In such cases, refunds may not be applicable, and we will make reasonable efforts to communicate and assist you with alternative arrangements.
If you have any questions or concerns regarding our Cancellation/Refund Policy, please contact our customer support team using the provided contact details. We are here to assist you and address any issues you may have.
Please note that this Cancellation/Refund Policy may be subject to change without prior notice. We recommend reviewing this policy periodically to stay informed about any updates.
Last updated: [12 Jun 2023]